Shipping and delivery

Which countries do we deliver to?

To the countries you can choose on the checkout page. If your country is not listed, we don’t deliver there at the moment.

What you see in your cart and on the checkout page is what you pay. You always see the shipping costs before you confirm your order.

How long does delivery take?

Each product shows the expected delivery time, and on the checkout page you see the delivery time of your whole order. It depends on where the product is stocked: many of our products ship directly from the manufacturer’s warehouse, and each manufacturer has its own preparation time.

Your order goes into preparation as soon as your payment is confirmed. Unless agreed otherwise, we deliver no later than 30 days after your order. If a delivery is delayed, we let you know, with the new date. If you then don’t want to wait, you can cancel the products concerned and we will refund you.

Why does my order come in more than one parcel?

Because products from different manufacturers each leave from their own warehouse. A pendant light and the bulbs that go with it may therefore arrive on different days. You only pay the shipping costs once, and you get a separate tracking link for each parcel. Your cooling-off period only starts once you have received the last parcel.

How do I know where my parcel is?

As soon as a parcel leaves, you receive an email with the carrier and the tracking link. Everything about following your order is on the track your order page.

What if your parcel arrives damaged?

Until you, or someone you designate, has the parcel in hand, we bear the risk. If the box is visibly damaged, take photos before you open it, and then of the product and the packaging. Send them to us with your order number. We send a new one or the missing part, or refund you if you prefer, at no cost to you. Glass shades and long profiles are the most fragile; check those straight away.