You pay for your order in advance and online, via Mollie. The payment methods you can use are shown on the checkout page. Your card or bank details never reach us. After your payment you receive an invoice by email. A refund is always made using the same means of payment you paid with.
Which payment methods can you use?
The payment methods shown on the checkout page, for example Bancontact, a credit card, iDEAL or your bank’s payment button. Which ones are available for your order may depend on the country and the amount; you always see them before you confirm. You can also pay (part of) your order with a No Darkness gift card.
Who processes your payment?
Payments in our shop are handled by Mollie, a Dutch payment service provider. You pay in the secure environment of Mollie or of your bank. We see whether the payment succeeded, which method was used and, depending on the method, limited details such as the name of the account holder or the last digits of a card. Your full card number or your bank codes never reach us. How Mollie handles your data is set out in our privacy statement.
When do you pay?
When you place your order: you pay in advance. We start on your order as soon as the payment is confirmed. If the payment fails or you cancel it, there is no order and nothing is charged. You can then try again, possibly with a different method.
Do you get an invoice?
Yes. After your order you receive an invoice from No Darkness BV by email, with its own invoice number. If you are ordering for your business, enter the company name and VAT number at checkout; they will then appear on the invoice. If you are an installer, architect or interior fit-out contractor and buy regularly, see whether No Darkness Pro is something for you.
How do discount codes and gift cards work?
You enter both in the same field in your cart or on the checkout page. A discount code lowers the price of the products it applies to; you can use one per order. A gift card is a means of payment: it lowers what you still have to pay, and whatever you don’t use stays on the card. You can use up to three gift cards together. All the rules are in the gift card terms.
How do you get your money back?
If you return something within the cooling-off period, or we refund something because a product cannot be delivered, we do so using the same means of payment you paid with, at no cost to you. Whatever you paid with a gift card, we put back on the card. How long it then takes for the amount to reach your account depends on your bank or card issuer.
Frequently asked questions
My payment went through, but I didn’t receive a confirmation. What now?
First check your spam folder. If you find nothing, send us a message with your name and the amount; we will look up your order.
Do the prices include VAT?
Yes. All prices in the shop are in euros and include VAT. You see the shipping costs separately in your cart, before you pay.
Can I pay on invoice or by bank transfer?
In the webshop you pay in advance, online. For professionals in No Darkness Pro, payment on invoice can be agreed; see the terms for professionals.